Before Work Starts
Full refund available if service hasn't begun yet.
Partial Work Done
Partial refund based on completed milestones.
SaaS Monthly
Cancel anytime. No refund for current period.
Completed Work
Non-refundable once delivered and approved.
1Overview
ValoyItech provides digital services including web design, hosting, IT support, and SaaS solutions. Due to the nature of these services—where work begins immediately upon project initiation and resources are allocated specifically to your requirements—our refund policy is structured to reflect work already performed.
We strive to deliver exceptional value on every project. If you're unsatisfied at any point, we encourage open communication so we can address concerns before they become disputes.
This policy applies to all services provided by ValoyItech (Pty) Ltd, including but not limited to custom development projects, ongoing maintenance agreements, hosting subscriptions, and SmartOffice SaaS subscriptions.
2Service-Based Work
For custom services like web design, graphic design, IT consulting, and database solutions, payments are typically structured around milestones or requested after service delivery.
- Service has not yet started — Full refund
- Project cancelled mid-way — Partial refund based on work completed
- We are unable to deliver the agreed service — Full or partial refund
- Service completed and approved by client
- Change of mind after work has started or been completed
- Delays caused by lack of client communication or input
3Hosting & SaaS Services
Our SmartOffice platform, web hosting, and other SaaS solutions operate on a subscription model. These services incur ongoing infrastructure costs from the moment your account is activated.
Monthly Subscriptions
- • Can be cancelled at any time
- • Cancellation stops future billing
- • No refund for current billing period
- • Service remains active until period ends
Free Trials
- • 3-day free trial for SmartOffice
- • No payment required to start
- • Convert to paid or cancel before trial ends
- • No refunds on trial conversions
Annual subscriptions may be eligible for partial refunds if cancelled within the first 30 days, calculated as unused months minus any setup fees incurred. Contact us for specific calculations.
4Eligibility for Refunds
Refunds may be granted under the following specific conditions. Each request is evaluated on a case-by-case basis:
Service Not Yet Started
If no work has commenced and no resources allocated, a full refund is typically granted within 5-7 business days.
Unable to Deliver Service
If ValoyItech cannot fulfill the agreed scope of work due to technical limitations or resource constraints.
Critical Technical Issues
Issues caused by our systems that cannot be resolved within a reasonable timeframe (typically 14 days).
Partial Refund Calculation
For cancelled projects with work in progress, refunds are calculated as:
Refund Amount = Total Paid − (Hours Worked × Hourly Rate) − Non-Recoverable Costs
5Non-Refundable Situations
To maintain fairness and operational sustainability, refunds will not be provided in the following circumstances:
Completed & Delivered
Services that have been fully rendered and approved by the client.
Change of Mind
Deciding you no longer want the service after work has commenced.
Client-Caused Delays
Project delays due to lack of communication, feedback, or required materials.
Third-Party Failures
Issues with external services (domain registrars, payment gateways) beyond our control.
Domain Registrations & SSL Certificates
These are purchased from third-party registrars and cannot be refunded once registered, even if the project is cancelled.
6Dispute Resolution
We aim to resolve all disputes amicably and professionally. Our dispute resolution process is designed to be fair, transparent, and efficient.
- Initial response to refund requests: 24-48 hours
- Refund processing (if approved): 5-7 business days
- Complex dispute resolution: Up to 14 business days
7Contact for Refund Requests
For refund or cancellation requests, or to initiate a dispute resolution discussion, please reach out through any of the following channels:
VALOYITECH (PTY) LTD — Registration: 2025/567817/07